Request Printer Repair, Service or Help

Overview

This service is to notify ITS if there is an issue with a printer or if you have a question about the printing system.

Audience

This service is available for faculty, staff, and students.

How to Request Help

To request help, please click the Request Printer Service button on the right. 

What to Expect

After a request is made, ITS will attempt initial troubleshooting of your issue. If further actions are needed, ITS will submit a ticket on your behalf to Toshiba Business Services and have a Toshiba Printer Repair Expert come to campus to assist with the issue.

 
Request Printer Service

Related Articles (7)

Adding Earlham Printers to your Apple Device
This article will go over the steps to add the Follow Me print queue on your Apple Device.
Adding Earlham Printers to your Windows Device
Earlham College has implemented “Follow Me” printing on campus. You only need to install 1 printer on your Earlham Device to be able to print to any printer on campus with a badge release.
Configuring Toshiba Pro Print for Apple Devices
The Toshiba Pro Print queue is for Apple devices to be able to print to Toshiba printers using options such as tray selection, hole punching, collating and stapling.
Deleting a print job stuck in the queue
Occasionally a paper jam or error will occur while attempting to print. When this happens, your print job will automatically resume printing unless the follow steps below are taken.
Print using "Follow Me" for Windows Devices
Step by Step instructions on how to print from a Device using the “Follow Me” printing system on campus using Windows Devices.
Print using the "Follow Me" printing for Apple Devices
Below is the Step by Step instructions on how to print from a Device using the “Follow Me” printing system on campus with your Apple devices.
Student printing using Web Print.
Web Print allows Earlham users to print directly to common area printers from their personal devices using a Web interface.