Phone - Mitel phone system features

Below are various short how to instructions of features of the Mitel Phone system

Placing a call

• With or without the handset lifted, dial the extension number, if within Earlham, or 8 + Outside Number.

Holding a call

• With a call in progress, Press the Hold key.

• Press the Flashing call key to get back to the caller.

Muting a Call

• While on a call, press the Mute button. To unmute, press the Mute button again.

Transferring a Call

• While on the call press the Transfer/Conference button, and then enter the extension number.

• Wait for an answer, announce the call, and then hang up.

  • If the extension is unavailable, press the Cancel button to return to the caller.

• To transfer directly to voicemail, press the Message key, dial the mailbox number and hang up.

Access Your Call History

• Press the Superkey or Applications button

• Select Call History from the display.

• Choose Missed, Answered, or Made from the display.

• Use page selectors to scroll through the call display

Forward A Call

• Press the Superkey or Applications button

• Select Call Forwarding from the display

• Enter the number: 8 + Outside Number

• Select Activate from the display

  • Note: To cancel, follow the same steps as above but press Deactivate instead of Activate

Placing A Conference Call

• While on the call, press Transfer/Conference, and then enter the extension number or dial 8 + Outside number.

• Wait for an answer, press Transfer/Conference to connect everyone together.

  • If the extension is unavailable, press Cancel to return to the caller.

Program an Extension or Feature Key

• Press the Superkey or Applications button

• Select Settings from the display.

• Select Programmable Keys from the display.

• Press the Key you wish to program.

• You can view Features or Applications: If you are looking at Applications, there will be a button that says, “view Features”.

• If necessary, Press View Features

• Use the Page Navigation Keys to scroll through the features list

  • Select the feature you want, a default label is assigned

    • Select Speed Call to program an extension nor outside number

      • Select Edit Label, enter the name using the dial pad, Press Save

      • Select Edit Number, enter the extension or dial 8 + Outside number, press save.

  • Press Save

• Keep pressing Close until you get back to the main screen.

Setting Up Your New Mailbox

• Press the Message key.

• Enter your passcode when prompted.

• Follow the prompts to record your greeting

• Follow the prompts to record your name.

• Follow the prompts to change your passcode.

Change Your Greeting

• Log into your Mailbox

• Dial 8 for Options

• Dial 4 for Greetings

  • Dial 2 for your conditional Greeting

  • Dial 7 for your Primary Greeting

  • Dial 4 for your Extended Absence Greeting

Remote Access Voicemail

• Dial your extension/phone number and let it go to voicemail
• When you hear your greeting playing. Press the * key.
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• Enter your passcode for your voicemail when prompted.
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• You should now have access to all of the voicemail features as if you were standing in front of your physical phone​​​​​​​