Overview
Below are the steps on how to submit a ticket using the new Help Desk ticketing system if you are an Earlham student, alumni, faculty, staff or administrative.
Bethany users should NOT authenticate, and should instead use the Bethany/guest ticket portal located HERE
Steps for submitting a ticket
Step 1
Navigate to Earlham.edu/Helpdesk
Step 2
If you are not signed in, Select Sign In at the top of the screen. This will use your Single Sign On for Earlham and should automatically sign you in and create your account.
Step 3
Select Submit a Ticket.
Step 4
Select the category for your issue.
Step 5
Once you have found your issue, Select the button to create the ticket. Just below that button, you can see knowledge base articles related to that topic.
Step 6
Fill out the information on the form and select submit. ITS has now received your ticket and it will be assigned to the correct group to address your issue.
